Customer Service Assistant.

Kyiv, Ukraine

The Job.

Assisting with developing and maintaining databases for website integration. Generating sales and subscriptions. Developing and revising effective sales / advertising / marketing strategies.

Providing customer support using Live Chat (instigating Live Chat with website visitors), email inquiries and phone support. Development of FAQ (Frequently Asked Questions) to improve and assist with customer service information.

Promoting additional products and services provided by the company to current and prospective customers. Suggesting and recommending a cost effective mobile device friendly website, and / or renovation, with a suitable subscription plan proposal and recommendation.

Duties and Responsibilities:

  • screening phone calls, inquiries and requests from customers and potential clients;
  • attracting potential clients by answering product and service questions;
  • providing information about other products and services with recommendations;
  • live chat customer support / development of FAQ (Frequently Asked Questions);
  • creation of customer accounts by recording account information;
  • maintaining customer records by updating account information and databases;
  • determining the cause of any problems and providing assistance with correcting issues;
  • selecting and explaining the best solution to solve problems or concerns;
  • expediting correction or adjustment;
  • following up to ensure resolution and customer satisfaction;
  • preparing product or service reports by collecting and analyzing customer information;
  • devising and maintaining office systems, including data management, filing.

Additional tasks may include:

  • general office assistance;
  • carrying out specific projects and research, assisting in implementation;
  • visiting prospective clients and informing them of our services (including other cities).

What impresses us.

Excellent communication, calm manner and disposition under duress, good time management, problem solving and decision making abilities, confidence, integrity, assertiveness, flexibility, accuracy, and the ability to cope with pressure and difficult situations.

Competency in English, both verbal and written. Ukrainian and Russian.


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